Returns & Exchanges

Return Policy

Packaging

  • The product must be in its original, undamaged packaging.
  • All products must be in factory condition.
  • Please include the fully completed return form in the package.
  • Stick the return label clearly visible on the outside of the package.
  • Please keep your proof of shipping carefully.

Dispatch

  • Drop off the package at a post office of your choice.
  • Please keep your shipping receipt, as this is your guarantee that the package has been shipped.

Exchange

Want to exchange a product instead of returning it? You can!

  • Please contact our customer service within 14 days of receipt to submit your exchange request.
  • The product must be unused, undamaged and in its original packaging.
  • Once we have received and inspected the returned product, we will send you the replacement product as soon as possible.
  • If the desired product has a different price, we will settle the difference via the original payment method.

Exchange costs

  • You will be responsible for paying for your own return shipping costs.
  • If you return a product due to a defect within the warranty period or an incorrect delivery, we will reimburse the return costs afterward.

Refund

When will you receive the refund?

We will refund the purchase amount within 14 days of cancellation, provided that the product has been received by us in good condition.

What do you get in return?

You will receive a full refund.

Where do you receive the amount?

We'll refund the amount using the same payment method you used. If this isn't possible, we'll contact you.

Return Shipping Costs

  • You will be responsible for paying for your own return shipping costs.
  • If you return a product due to a defect within the warranty period or an incorrect delivery, we will reimburse the return costs afterward.

Send return shipment correctly

What should you pay attention to?

  • The items must be complete and in their original, undamaged packaging.
  • Please pack the items carefully to prevent damage during transport.
  • If possible, use the original packaging to reduce waste.
  • Make sure the address label is clearly legible.
  • We cannot refund you if the items have been damaged due to negligence, misuse or wear and tear.

To steer

Send us a message to start the return process.

Take the package to a post office of your choice. You'll receive a proof of postage there. Keep this proof in a safe place until your return has been fully processed. This proof may be required in case of any problems during transport.

Return Shipping Processing

Once we've received and processed your return, you'll automatically receive a confirmation. We'll do our best to process this as quickly as possible. If you haven't heard from us after 14 days, please contact our customer service.

By placing an order with Beldeur, you automatically agree to these returns policy. We thank you for your trust in us and are ready to help!