Location: Gouda/Hybrid
Employment: Part-time/Full-time
About Beldeur
Beldeur is an innovative brand specialized in video doorbells and security cameras. Our products are known for their quality, ease of use and smart technology. We help customers secure their home with reliable and modern solutions. To expand our team, we are looking for an enthusiastic Customer Service employee who offers our customers the best possible service.
What are you going to do?
As a Customer Service Representative, you are the first point of contact for our customers. You help them with questions about products, orders and technical support. You work via e-mail, telephone and chat to resolve customer questions as quickly and professionally as possible. In addition, you think about improvements in customer service and contribute to an optimal customer experience.
Your tasks:
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Answering customer questions via email, telephone and chat
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Advising on our products and providing technical support
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Resolving issues with orders and returns
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Administrative tasks such as maintaining customer data
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Thinking about process improvements to make customer service more efficient
What are we asking?
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Excellent command of the Dutch language, both spoken and written
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Customer-oriented and proactive attitude
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Experience in customer service is a plus, but not a requirement
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Affinity with technology and smart home security
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Good communication skills and problem solving ability
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Basic knowledge of computers and administrative systems
What do we offer?
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A challenging position within a growing and dynamic company
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Market-conform salary with good employment conditions
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Flexible working hours, possibility to work partly from home
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A friendly and motivated team
Interested?
Are you the customer-oriented and communicative employee we are looking for? Send your resume and a short motivation to werkenbij@beldeur.nl. We look forward to your application!