Return conditions

Still not satisfied with the product? You have the option to return the product within 14 days of receipt. To do this, follow the steps below. You can return your order by starting a returns process via email. Return products will not be accepted without starting this return process.


  • The packaging must be in its original condition
  • All products must be in factory condition
  • Place the completed return form in the package
  • Place the return label clearly visible on the package
  • Keep the shipping receipt safe


  • Deliver the package to the post office
  • Keep the shipping receipt safe



When do we refund?

We will transfer the costs incurred by you (purchase costs) to you within 14 days after cancellation.

What do you get back?

You will receive the full purchase amount back.

Where will I receive the refunded amount?

We will refund the amount in the same way as you paid. Does this not work? We will then contact you.

Costs for returning

The costs for return shipping are at your own expense. Are you returning a product because it is damaged or incorrectly delivered? We will then reimburse these costs afterwards.


Make sure that:

  • The articles are complete
  • The items are in original and undamaged packaging

Useful tips

We try to process your return as quickly as possible. Here are some more useful tips.

  • Make sure you pack the items properly so that they are not damaged during transport
  • To save waste, you can use the packaging in which we sent the product to you
  • Make sure the address label is clearly legible

To steer

Take the package to a post office of your choice. You will receive a shipping confirmation here. Please keep this in a safe place until the return has been fully processed. This is your proof that the package has actually been sent and can be requested if it is lost during transport.


As soon as the return has been processed by us, you will automatically be notified. We will of course try to do this as quickly as possible. Have you not heard from us after 14 days? Please contact our customer service.

By placing an order on our website, the buyer automatically agrees to these return conditions.